Privacy Policy

1.Personal Information Protection Policy

We consider it an indispensable requirement to ensure the protection of personal information of our customers and other people related to our company, and we implement the following items.

  • ・Personal information shall be collected, used, provided, and otherwise handled in a lawful and fair manner to the extent necessary for business purposes, and shall be used and provided within the scope of the intended use.
    ・With respect to all personal information handled within our company, we will take reasonable organizational and technical preventive and corrective measures against risks such as unauthorized access, loss, destruction, falsification, and leakage.
    ・We will comply with laws, guidelines, social norms, and public order and morals regarding the protection of personal information.
    ・A person responsible for responding to complaints, consultations, and requests for disclosure, etc., regarding the handling of personal information will be designated and publicized both internally and externally. In the event of a request from the person in question, we will respond to the request sincerely and promptly.

2.Handling of Personal Information

In accordance with the “Act on the Protection of Personal Information” and our “Personal Information Protection Policy”, we handle and protect personal information in the following manner.

  • ・Personal information in our possession
    The Company retains as personal data a portion of the personal information provided by customers to the Company when they apply for a trip.

  • ・Purpose of use of customer personal information
    We will use the personal information provided by the customer at the time of application for the tour to the extent necessary to arrange the tour services provided by the transportation and accommodation agencies (the main transportation and accommodation agencies are described in the contract document) for the tour applied for by the customer and to the extent necessary for the procedures to receive such services.

  • ・Provision of your personal information to third parties
    We will provide your name, gender, age, address, telephone number or e-mail address, passport number, and credit card number to the transportation and lodging agencies, insurance companies, etc., and agents for making arrangements, to the extent necessary for the arrangements for the travel services you have requested and for the procedures for receiving such services, or to the extent necessary for the procedures for insurance to cover our liability under the travel contract and expenses in the event of accidents.

  • ・Inquiries, disclosure, deletion, and correction of customer personal information
    If you wish to request disclosure, deletion or erasure of your personal data held by us, correction of its content, suspension of its use, or suspension of its provision to a third party, please contact us at the contact information below.

3.Contact for Inquiries

True Japan Tour inc.

Personal Information Protection Officer: Daisuke Yonehara

Email Address :